T&Cs of Sale

TERMS AND CONDITIONS OF SALE:

Contract

1. You (the Customer) enter into a Contract with Hunter Retail Limited (we/us) to supply furniture or other goods (Product(s)).

2. You can place your Order for Products (Order) with us by following the process outlined on our site.

3. No contract shall come into existence until you have completed the Order process, completed the necessary payment to confirm your Order with one of the payment methods available on our site, and we have confirmed acceptance of your Order by confirmation e-mail. If you are paying for your goods with consumer credit through one of our approved providers (Q Card or GE), confirmation from the provider of a valid credit voucher will be accepted as proof of payment.

4. For Products with a due date greater than 4 weeks from the Order date, a 20% deposit payment will be required to confirm the Order. For any Orders with a due date of less than 4 weeks from the Order date, full payment will be required on placing the Order.

Images and Sizing of Product

5. The images of the Products on our site are for illustrative purposes only. All reasonable efforts have been made to display colours accurately, however we cannot guarantee your computer or device will display the colours accurately. All reasonable efforts have been made to display dimensions and weights accurately, however these measurements are approximate only and subject to minor manufacturing variations. Due to the nature of furniture construction, all furniture dimensions can vary by +/-20mm.

6. Unless otherwise stated, any accessories, manchester or furnishings shown in any image of any Product are not included in the price.

Pricing of Products

7. The price of any Product will be as quoted on our website. While all reasonable efforts are made to keep our site pricing updated and accurate we reserve the right to update and correct the pricing of any of our Products at any time without notice (including after you have submitted your Order)

8. With respect to quotations, Product prices will be confirmed in writing at the time of Order however prices are subject to change or correction without notice.

9. In case of a pricing error, we are under no obligation to provide any Products to you at an incorrect lower price and will advise you if any such error has been made. On receiving notice of any such error, you may then elect whether to continue with your Order.  

10. Where a pricing error has resulted in you paying a higher price than the correct price, we will advise you of the same and refund any overpayment.

11. We may vary the price of Products from time to time, however such variations will not affect any existing Orders that we have accepted.

12. Freight on the goods is chargeable in addition unless otherwise agreed. Prices are in New Zealand dollars and inclusive of GST unless expressly stated to be exclusive of GST

13. We do not represent that any Product offered via our website will be offered by or available from any of our retail stores.

Payment in Full and Delivery:

14. You must pay in full for your Order prior to its supply and delivery to the location that you have requested.

15. Please note that we only deliver within New Zealand, and any online purchases with freight charged are only for mainland New Zealand deliveries. For deliveries outside of mainland New Zealand please contact our Customer Care team on 0800 777 807.

16. Where you have selected multiple product lines with different expected availability dates, you will have option for your selected Products to be delivered separately as and when they become available. Multiple deliveries may incur additional freight charges. Our Customer Care team will contact you to discuss this option.

17. You must advise us at the time that you place your Order via the website, or later when you discuss delivery with us, of any difficulties that may be involved in the delivery (such as remote rural locations, restricted access, stairs or narrow entries). If you do not state the situation correctly and on arrival our delivery contractor deems it to be too difficult to complete delivery, you will be liable for any extra charges, including redelivery fees and the cost of an extra person to assist with delivery.

18. If there are multiple deliveries for an Order, that part of the Order to be delivered must be paid for in full prior to its delivery.

19. If you elect to receive multiple deliveries any finance contract will commence at receipt of the first delivery.

20. We will hold your Order for a maximum period of one week once goods are ready for delivery. We will notify you when the Products are ready for delivery and, following such notice, you will be required to attend to payment of the outstanding balance of the goods within 7 days.

21. We are unable to provide storage facilities. Accordingly, if you require storage beyond the confirmed due date of your Order you must make your own arrangements for storage.

22. Where you refuse to receive your Products for more than 14 days after your due date, we reserve the right to treat such refusal as cancellation of your Order and you may be liable for cancellation fees as outlined in clauses 27 and 28 below.

23. We use independent freight carriers. It is your responsibility to accept and sign for furniture arriving in good condition. Our carriers will unwrap all goods to allow for customer inspection at time of delivery- unwrapped customer inspection is compulsory for freight damage claims to be considered. Damage must be notified to us within 2 days of delivery.

24. We quote a delivery estimate at the time of purchase based on average manufacturing and freight times. We reserve the right to deliver outside of this expectation due to unforeseen circumstances or issues arising that are outside of our control. It is our intention to advise our customers of significant delays.

Risk and Ownership:

25. Risk in Products purchased by you will pass on completion of delivery to your designated delivery address by our freight carriers, or collection of the Products by you or your designated freight carrier if you have chosen to arrange your own delivery.

26. Title of the Goods shall not pass to you until we have received payment in full for your Order.

Cancellation or Alteration of an Order:

27. Any cancelled Order may incur a 10% cancellation fee, being compensation to us for costs incurred due to such cancellation and/or compensation for our likely loss of profit. In the event that you cancel part of an Order, such part-cancellation may incur a 10% cancellation fee on a pro-rata basis to the part-cancelled Order.

28. You acknowledge and agree that the cancellation fee may be deducted from any deposit paid by you. If no deposit was paid due to your purchase being completed by way of finance, you will be required to attend to payment of the cancellation fee at the time of cancellation.

29. Where an Order is altered, actual costs incurred in changing the Order may be charged, such as alteration/cancellation fees passed on from our suppliers.

Special Orders:

30. If you have placed a special Order for Products, different payment and cancellation provisions may apply. We will advise you of any different provisions when confirming your Order.

Returns:

31. Please make sure you choose your Products carefully as once your Order has been accepted, such Products may not be exchanged or returned for credit other than as specified under the Consumer Guarantees Act 1993.

Amendment of Terms and Conditions and Website:

32. We reserve the right to alter, modify or update these terms and conditions from time to time. Such revisions will be effective immediately upon publication on this website. Your use of this website following any such change establishes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

33. We reserve the right to correct any errors, inaccuracies or omissions contained in the website and change and update information including but not limited to pricing of Products at any time without prior notice (including after you have submitted your Order).

Usage restrictions:

34. No right, title or interest in any content or materials contained on this website is transferred to you as a result of any of your activities. We reserve complete title and full intellectual property rights in any content that you download, reproduce, print, redistribute or store from this website.

Warranties for Furniture and Other Goods:

35. It is your responsibility to satisfy yourself as to the condition, quality, suitability and fitness of the Products for your purpose and you accept the Products on this basis.

36. Subject to the Consumer Guarantees Act 1993 you agree that:

  • Products supplied by us shall be subject to the terms and conditions of any warranties and guarantees provided by a manufacturer in respect of the goods
  • No warranty whatsoever is given by the manufacturer in respect of the Products unless specifically stated in writing by the manufacturer: and
  • Except as set out in this contract, all warranties or conditions or other terms expressed or implied by statute, common law or custom are excluded to the maximum extent permitted by law.

37. The Consumer Guarantees Act 1993 shall not apply in the event the Furniture is supplied for business purposes or re-supply in trade.

Information and Privacy Act 1993

38. For the purposes of enabling the efficient running of our business, you authorise us to collect any information that we may require from third parties and you authorise those third parties to release that information to us. You further agree that any information we may obtain for you or third parties (“the information”) may be held and accessed by us, our employees and our agents and that we may use the information for the efficient running of our business, including for debt collection purposes. We will take all reasonable steps to ensure that the information is held securely at all times.

Exclusion and Limitation of Liability

39. Our liability for any loss, damage or injury arising from a defect in or non-compliance of the Furniture or any other breach of the Terms and Conditions shall not exceed the price of the Furniture, or the price of replacement or repair of the Furniture. We shall not be liable for any indirect, special or consequential damage or loss. Our liability is confined to you. We are not liable to anyone who acquires the Furniture from you. You may not assign your rights under this Contract.

Miscellaneous

40. All contracts shall be governed by the laws of New Zealand.

41. You shall pay the costs and expenses incurred by us in exercising any of our rights or remedies or enforcing the Contract.

 

SHIPPING:

At Hunter Furniture, we quote an estimated due date at time of sale, based on average manufacturing, shipping and freight availability times. Our Customer Care team keeps customers updated of any significant movements in due dates- (more than 7 days earlier or later than initially advised).

When products are ready to be delivered, our standard delivery process is as follows:

1. We contact the customer to advise that their products are ready to be delivered

2. We advise the customer of the outstanding balance on the order, and arrange payment by credit-card over the phone; by internet banking; or instore.

3. Once payment is confirmed, we pass on details to our preferred freight carriers, who contact the customer within 3 working days.

4. Our preferred carrier will discuss available delivery windows; agree a date with the customer; and confirm with a phone call to the customer on the day of delivery.

5. Standard freight option is for mainland New Zealand deliveries (excludes islands such as Waiheke and Stewart Island), and requires reasonable truck access on public sealed roads. If unsure, please contact our Customer Care team, customercare@furniture.co.nz for further information.

It is the customer’s responsibility to advise of any difficult access prior to delivery being attempted, and additional freight charges may be incurred for difficult access.

The customer will be asked to sign for products received. Our preferred freight carriers will allow reasonable time to inspect products before signing, and will remove packaging/wrap as part of the delivery service.

Products will be delivered fully assembled unless requested by the customer as unassembled. For any ranges that are delivered only partially assembled, this will be advised at time of sale.

For our full terms relating to freight, delivery and payment- please refer to terms and conditions of sale.

 

RETURNS:

Hunter Furniture offers a return policy in line with the Consumer Guarantees Act. This means that if a customer wishes to return products due to a change of mind regarding their purchase, there is no legal requirement for a return to be accepted, or a refund or a credit to be issued. We advise customers to select carefully, and if unsure, to view our products at one of our branches prior to making purchase.

With any warranty of repair issue, our dedicated after-sales team will be happy to help – they can be contacted on 0800 238 372 or aftersales@furniture.co.nz.

For full terms relating to returns- please refer to terms and conditions of sale in the above text.

 

Hunter@Home Terms and Conditions:

All entries must be posted to the Hunter@Home page on Hunter Furniture website. Any entries that are mailed, faxed or emailed will not be accepted.  The Judges determination of the winner will be final and no correspondence will be entered into. Where the winner is required to claim a prize in person they must provide proper identification (eg drivers license, passport or birth certificate). If the winner is under the age of 18 years their parent or guardian must give their prior written consent to be awarded the prize. All entrants personal details will be held by Hunter Furniture and may be used for the purpose of the promotion and for future promotions and marketing purposes. Hunter Furniture reserves the right to refuse to award any prize to an entrant who Hunter Furniture decides (in its sole discretion) has violated the rules, gained unfair advantage in participating in the promotion or won using fraudulent means. The prize is not redeemable for cash or transferable and can only be used in a Hunter Furniture store.