FAQs

IS WHAT YOU HAVE ON YOUR WEBSITE YOUR ENTIRE RANGE?

No, we only have a selected range of furniture on our website. Visit your nearest branch for our entire range.

 

YOU DON’T HAVE EXACTLY WHAT I WAS LOOKING FOR?

A speciality at Hunter Furniture is the customisation service that we offer. We can tailor a product by size, colour or combination to suit your requirements. For more information click here, call in to your nearest branch or contact our Customer Care Team on 0800 777 807.

 

IS YOUR FURNITURE NZ MADE OR IMPORTED?

At Hunter Furniture we source a variety of quality product from NZ and the world over. Our product split is approximately 50/50 between NZ supply and imported supply however irrespective of the products source, the same quality standards are adhered to as you would expect from a retailer with 50 years of history and experience.

Our product buyer’s source from China, Vietnam, Singapore and Europe. Before we consider purchasing from any new source we fulfill our due diligence on the quality of supply, materials, suppliers ethics and core values and the ownership of the supply business.

 

WHAT SHOULD I EXPECT ONCE I’VE PLACED AN ORDER WITH HUNTER FURNITURE?

Once you have completed your order with your salesperson, the Customer Care Team will ensure you are updated on progress of your order, and are available on 0800 777 807 or email us for any further enquiries. Once we are ready to deliver your order, one of our team will be in contact to arrange delivery or collection of your goods.

Hunter Furniture makes no offer in or by this web site to sell any product or service in any country outside New Zealand.

 

HOW DO I KNOW THE PROGRESS OF MY ORDER?

When initially ordering your product, your sales person will advise you of the estimated delivery date, and we work closely with our suppliers to have your order completed by this date. Our Customer Care Team aims to update all customers within two weeks of their estimated due date with a progress report. We will also be in contact if the delivery can be completed sooner or if there are any unforeseen delays.

 

I HAVE A QUESTION ABOUT A CURRENT ORDER?

For any enquiries click here or contact our Customer Care Team on 0800 777 807.

 

HOW DO I LOOK AFTER MY FABRIC LOUNGE SUITE?

The life of a fabric lounge suite is lengthened if regular dusting, vacuuming and cleaning occurs. You can choose to have your fabric furniture treated with Super shield which forms an invisible barrier in and around the fabric fibre, preventing spills and soil from being absorbed into the fabric and possibly causing permanent staining and damage. For more information on Super shield please click on the link below. We also stock a range of cleaning and care products in store for more information, see in store or call our Customer Care Team on 0800 777 807

Please note that all fabrics will fade depending upon the environment that they are in however our trained sales staff can provide direction and advice on which fabric compositions and colours are less susceptible to fading. This biggest issue with fading is managing the process. Regular rotation of cushions, adequate window covering or tinting and even the rotation of furniture around the room can certainly limit fading. Once again, our sales staffs are happy to help with advice.

 

HOW DO I LOOK AFTER MY LEATHER LOUNGE SUITE?

Leather is a natural product that needs to be cared for in order to maintain. At least once a week wipe with a slightly damp, clean and dye fast cloth to remove dust and grime.

At Hunter Furniture we stock a range of leather cleaning and care products and our trained sales staff can provide direction and advice. For long term care it is recommended that you clean and condition your leather suite every 3-4 months with specialised products – Hunter Furniture work exclusively with NZ company Pelle Care to provide the best in leather care options. For more information on the products we stock please click on the following link 'Pelle Care' or see in store or call our Customer Care Team on 0800 777 807

For leather care tips please click here.

 

WHAT IS THE GUARANTEE OR WARRANTY ON MY FURNITURE?

We pride ourselves on the quality of our furniture and each of our manufacturers has a specific warranty for each particular product. For information on your furniture’s warranty please contact our Customer Care Team on 0800 777 807. We will always ensure your rights are met under the Consumer Guarantees Act 1993.

 

CAN YOU DO WEDDING REGISTERS?

We are happy to organise a gift registry for your special occasion, call our Customer Care Team on 0800 777 807 or visit your closest branch and our helpful staff will set it all up for you.

 

DO YOU DO GIFT VOUCHERS?

We can provide gift voucher for any nominated amount, call our Customer Care Team on 0800 777 807 or visit your closest branch and our helpful staff will arrange this for you.

 

MY QUESTION ISN’T HERE?

Click here to make an enquiry or contact our Customer Care Team on 0800 777 807.