Is what you have on your website your entire range?
No, we only have a selected range of furniture on our website. Visit your nearest branch for our entire range.
You don’t have exactly what I was looking for?
A speciality at Hunter Furniture is the customisation service that we offer. We can tailor a product by size, colour or combination to suit your requirements. For more information click here, call in to your nearest branch or contact our Customer Care Team on 0800 777 807.
Is your furniture NZ made or imported?
At Hunter Furniture we source a variety of quality product from NZ and the world over. Our product split is approximately 50/50 between NZ and supply and imported supply however irrespective of the products source, the same quality standards are adhered to as you would expect from a retailer with 40 years of history and experience.
Our product buyer’s source from China, Vietnam, Singapore and Europe. Before we consider purchasing from any new source we fulfil our due diligence on the quality of supply, materials and ownership of the business.
What should I expect once I’ve placed an order with Hunter Furniture?
Once you have completed your order with your salesperson, the Customer Care Team will ensure you are updated on progress of your order, and are available on 0800 777 807 or email us for any enquiries. Once we are ready to deliver your order, one of our team will be in contact to arrange delivery or collection or your goods.
Hunter Furniture makes no offer in or by this web site to sell any product or service in any country outside New Zealand.
How do I know the progress of my order?
When initially ordering your product, your sales person will advise you of the estimated delivery date, and we work closely with our suppliers to have your order completed by this date. Our Customer Care Team aims to update all customers within two weeks of their estimated due date with a progress report. We will also be in contact if the delivery can be competed sooner or if there are any unforeseen delays.
I have a question about a current order?
For any enquiries click here or contact our Customer Care Team on 0800 777 807
How do I look after my Fabric Lounge Suite?
The life of a fabric lounge suite is lengthened if regular dusting, vacumming and cleaning occurs. You can choose to have your fabric furniture treated with Soil-guard which forms an invisible barrier in and around the fabric fibre, preventing spills and soil from being absorbed into the fabric and possibly causing permanent staining and damage. For more information on Soil-Guard please click on the link below. We also stock a range of cleaning and care products in store for more information, see in store or call our Customer Care Team on 0800 777 807.
All fabrics will fade depending upon the environment that they are in however our trained sales staff can provide direction and advice on which fabric compositions are colours are less susceptible. This biggest issue with fading is managing the process. Regular rotation of cushions, adequate window covering or tinting and even the rotation of furniture around the room can certainly limit fading. Once again, our sales staffs are happy to help with advice. TF
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What is your Repair and Replacement procedure?
If you receive your order and there is something wrong, please contact your nearest branch or the Customer Care Team immediately and we will remedy the issue.
In order to do the best job possible we will require proof of your purchase (sales orders or account number), clear photos of the problem and serial numbers (where available). Once we have logged the issue it is our commitment to provide a satisfactory resolution within 10 working days.
How do I look after my Leather Lounge Suite?
Leather is a natural product that needs to be cared for in order to maintain. At least once a week wipe with a slightly damp, clean and dye fast cloth to remove dust and grime. For the removal of day-to-day dust crumbs and other minor debris it is recommended to carefully vacuum with a suitable soft brush attachment.
At Hunter Furniture we stock a range of leather cleaning and care products. For long term care it is recommended that you clean and condition your leather suite every 3-4 months with specialised products. For more information on the products we stock click on the links below, see in store or call our Customer Care Team on 0800 777 807.
What is the Guarantee or Warranty on my furniture?
We pride ourselves on the quality of our furniture and each of our manufacturers has a specific warranty for each particular product. For information on your furniture’s warranty please contact our Customer Care Team. We will always ensure your rights are met under the Consumer Guarantees Act 1993.
What is the standard delivery procedure?
If you choose to have your order delivered then at the time of placing your order, your sales person will specify the freight details. If we have your order in stock, delivery options can be confirmed at the time of ordering and our Customer Care Team will book the delivery with the freight company.
If you order a custom product, or product from incoming stock, our Customer Care Team will call to arrange a delivery time with you once your order is available.
Hunter Furniture makes no offer in or by this web site to sell any product or service in any country outside New Zealand.
What happens if my furniture is damaged when delivered?
We only contract freight companies who we trust to deliver your furniture safely to you, but in the event that there is an issue, please accept the delivery but note the problem on the delivery docket and contact us immediately. We have insurance with all of our freight contractors and will repair or replace any damaged product if deemed necessary.
Can you do Wedding Registers?
We are happy to organise a gift registry for your special occasion, call our Customer Care Team or visit your closest branch and our helpful staff will set it all up for you.
Do you do Vouchers?
We can provide gift voucher for any nominated amount, call our Customer Care Team or visit your closest branch and our helpful staff will arrange this for you.
My question isn’t here?
Click here to make an enquiry or contact our Customer Care Team on 0800 777 807.
What are the Terms and Conditions of my order?
Contract
No contract shall come into existence until a signed Sales Order and/or a deposit of 20% has been received. In the instance of a hire purchase sale, we require an approved Hire Purchase Agreement from an accredited finance provider.
Payment
You must pay in full for the Order prior to its supply and delivery to the location that you have requested.
If there are multiple deliveries for an order, that part of the order to be delivered must be paid for in full prior to its delivery.
Holding and Storage of the Goods
We will hold the Order for a maximum period of two weeks without receiving full and final payment.
We will store the Order for you, if requested, for a maximum period of two weeks after receiving full and final payment of the Order.
Should you opt for storage of the Order, and the Order is being paid for by hire purchase, we reserve the right to process the hire purchase payment through the finance provider.
Delivery
Hunter Furniture use independent carriers and endeavour to deliver to your satisfaction. It is your responsibility to accept and sign for furniture arriving in good condition. Any damage must be notified to us within 5 days of receiving the goods.
Hunter Furniture quotes a delivery expectation at the time of purchase. We reserve the right to deliver outside of this expectation due to unforeseen circumstances or issues arising that are outside of our control. It is our
intention to always advise our customers of significant delays.
Hunter Furniture makes no offer in or by this web site to sell any product or service in any country outside New Zealand.
Ownership
Title of the Goods shall not pass to you until we have received payment in full for the Order.
Cancellation or Alteration of an Order
Any cancelled order will incur a 20% cancellation fee. This fee will be deducted from the deposit paid or if the order was to be paid by finance must be paid at the time of the cancellation.
Any alteration to this order will incur the cost of changing the order plus a $50 administration fee. (Costs to changing orders are typically cutting fees, freight or courier charges).
Warranties
It is your responsibility to satisfy yourself as to the condition, quality, suitability and fitness of the Furniture for your purpose and you accept the Furniture on this basis.
The Consumer Guarantees Act 1993 (CGA) shall not apply in the event the Furniture is supplied for business purposes or re-supply in trade.
Exclusion and Limitation of Liability
Our liability for any loss, damage or injury arising from a defect in or non-compliance of the Furniture or any other breach of the Terms and Conditions shall not exceed the price of the Furniture, or the price of replacement or repair of the Furniture.
We shall not be liable for any indirect, special or consequential damage or loss.
Our liability is confined to you. We are not liable to anyone who acquires the Furniture from you.
You may not assign your rights under this Contract.
Miscellaneous
All contracts shall be governed by the laws of New Zealand.
You shall pay the costs and expenses, including legal and debt collection fees, incurred by us in exercising any of our rights or remedies or enforcing the Contract.
Hunter Furniture makes no offer in or by this web site to sell any product or service in any country outside New Zealand.
